Premium Collectibles, Exceptional Service
At Maybang Model Shop, we understand that our discerning collectors expect perfection in both our premium collectibles and our customer service experience. This policy reflects our commitment to quality and your complete satisfaction as a serious collector of high-end scale statues and action figures.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. During peak seasons or for limited edition items, processing may occasionally take longer. You will receive tracking information once your order ships.
Shipping Methods & Timeframes
| Shipping Method | Cost | Delivery Timeframe | Carrier | Best For |
|---|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipment | DHL or FedEx | Faster delivery with full tracking |
| Free Shipping | FREE (orders over $50) | 15-25 business days after shipment | EMS | Budget-conscious collectors |
International Shipping Note: We ship worldwide (excluding restricted regions in Asia and some remote areas). International customers are responsible for any customs fees, import duties, or taxes imposed by their country.
Returns & Exchanges Policy
Eligibility Period
We accept returns and exchanges within 15 days of your receipt of the item.
Eligibility Requirements
To be eligible for a return or exchange, your item must meet all the following conditions:
- Item is in the exact same condition as received
- Unworn and unused
- All original tags attached
- In original packaging with all included materials
- You have the original receipt or proof of purchase
Non-Returnable Items
Due to the premium and often limited-edition nature of our collectibles, the following items cannot be returned:
- Opened or unsealed collectibles (to preserve mint condition value)
- Custom or special order items
- Items marked as “final sale” or “clearance”
- Gift cards
- Downloadable software products
- Intimate or sanitary goods, hazardous materials, or flammable liquids or gases
Based on our product categories, this includes all scale statues (1/10, 1/2, 1/3, 1/4, 1/5, 1/6), action figures, busts, and collectibles from brands like 1000Toys, 52Toys, Bandai, Banpresto, Chronicle Collectibles, and Anovos once their original packaging has been opened.
Return & Exchange Process
Step 1: Initiate Your Request
Email our Collector Support Team at [email protected] with the subject line “Return/Exchange Request” and include the following information:
Return/Exchange Request Template
Subject: Return/Exchange Request – [Your Order Number]
Email Content:
Dear Maybang Model Shop Collector Support Team,
I would like to request a [return/exchange] for my order.
Order Information:
Order Number: [Your Order Number] Order Date: [Date of Purchase] Product Name: [Name of Item] Product SKU: [If Available] Reason for Return/Exchange: [Please describe the reason] Preferred Resolution: [Refund / Exchange for [Specific Product] / Store Credit]
I confirm that the item is in its original condition and packaging.
Contact Information:
Full Name: [Your Full Name] Email: [Your Email Address] Phone: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]
Step 2: Approval & Instructions
Within 24-48 hours, our Collector Support Team will review your request and email you with approval and detailed return shipping instructions if approved.
Step 3: Ship Your Return
Once approved, carefully package the item in its original packaging with all included materials. Include a copy of your return authorization email and ship to:
Maybang Model Shop Returns
5205 West Thunderbird Road
Glendale, US 85306
We recommend using a trackable shipping service and purchasing shipping insurance. You are responsible for return shipping costs unless the return is due to our error.
Step 4: Inspection & Processing
Upon receipt, our quality control team will inspect the returned item. Once inspection is complete (typically 3-5 business days), we will process your refund or exchange.
Refunds & Exchanges
Refunds
We will notify you once we’ve received and inspected your return. If approved, refunds will be processed to your original payment method within these timeframes:
| Payment Method | Refund Timeframe |
|---|---|
| Credit/Debit Card (Visa, MasterCard, JCB) | 5-10 business days |
| PayPal | 3-5 business days |
Please note that your bank or credit card company may require additional time to process and post the refund to your account.
Exchanges
We replace items only if they are defective or damaged. If you need to exchange an item for the same product, please email us at [email protected] with the subject line “Exchange Request.”
Shipping Costs
Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For exchanges due to our error, we will cover all shipping costs.
Damaged or Defective Items
If you receive a damaged or defective collectible, contact us immediately at [email protected] with photos of the damage and your order details. We will arrange for a replacement or refund and provide a prepaid return shipping label.
Questions?
Our Collector Support Team is dedicated to ensuring your complete satisfaction. If you have questions about our Shipping & Returns Policy, please contact us:
- Email: [email protected]
- Response Time: Within 24 hours
- Address: 5205 West Thunderbird Road, Glendale, US 85306
For returns and exchanges inquiries, please include “Returns” in your subject line.
Maybang Model Shop • Where Precision Meets Exceptional Customer Service
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