At Maybang Model Shop, we understand that our discerning collectors expect perfection in both our premium collectibles and our customer service experience. This Returns & Exchanges Policy reflects our commitment to quality and your complete satisfaction.
Returns & Exchanges Eligibility
We accept returns and exchanges within 15 days of your receipt of the item. To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Non-Returnable Items
Due to the premium and sometimes limited-edition nature of our collectibles, the following items cannot be returned:
- Opened or unsealed collectibles (to preserve mint condition value)
- Custom or special order items
- Items marked as “final sale” or “clearance”
- Gift cards
- Downloadable software products
- Intimate or sanitary goods, hazardous materials, or flammable liquids or gases
Return & Exchange Process
To start the return or exchange process, please email our Collector Support Team at [email protected] with the subject line “Return/Exchange Request” and include the following information:
Return/Exchange Request Template
Subject: Return/Exchange Request – [Your Order Number]
Email Content:
Dear Maybang Model Shop Collector Support Team,
I would like to request a [return/exchange] for my order.
Order Information:
Order Number: [Your Order Number] Order Date: [Date of Purchase] Product Name: [Name of Item] Product SKU: [If Available]
Reason for Return/Exchange:
[Please describe the reason – e.g., damaged item, incorrect item received, size issue, etc.]
Preferred Resolution:
[Refund / Exchange for [Specific Product] / Store Credit]
I confirm that the item is in its original condition and packaging.
Contact Information:
Full Name: [Your Full Name] Email: [Your Email Address] Phone: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]
Within 24-48 hours, our Collector Support Team will review your request and email you with approval and detailed return shipping instructions if your request is approved.
Once approved, carefully package the item in its original packaging with all included materials. Include a copy of your return authorization email. Ship to our returns facility at:
Maybang Model Shop Returns
5205 West Thunderbird Road
Glendale, US 85306
We recommend using a trackable shipping service and purchasing shipping insurance. You are responsible for return shipping costs unless the return is due to our error.
Upon receipt, our quality control team will inspect the returned item. Once inspection is complete (typically 3-5 business days), we will process your refund or exchange.
Refunds & Exchanges
Refunds
We will notify you once we’ve received and inspected your return. If approved, refunds will be processed to your original payment method. You can expect to receive your refund within the timeframes below:
| Payment Method | Refund Timeframe |
|---|---|
| Credit/Debit Card (Visa, MasterCard, JCB) | 5-10 business days |
| PayPal | 3-5 business days |
Please note that your bank or credit card company may require additional time to process and post the refund to your account.
Exchanges
We replace items only if they are defective or damaged. If you need to exchange an item for the same product, please email us at [email protected] with the subject line “Exchange Request.”
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. For exchanges, we will cover the shipping costs of the replacement item to you.
Damaged or Defective Items
If you receive a damaged or defective collectible, please contact us immediately at [email protected] with photos of the damage and your order details. We will arrange for a replacement or refund and provide a prepaid return shipping label.
International Returns
As we serve collectors worldwide (excluding restricted regions), international returns follow the same process outlined above. Customers are responsible for any customs fees, duties, or taxes associated with the return shipment.
Questions?
Our Collector Support Team is dedicated to ensuring your complete satisfaction. If you have questions about our Returns & Exchanges Policy, please contact us:
Email: [email protected]
Response Time: Within 24 hours
Address: 5205 West Thunderbird Road, Glendale, US 85306
For returns and exchanges inquiries, please include “Returns” in your subject line.
Maybang Model Shop • Where Precision Meets Exceptional Customer Service
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