Welcome to Maybang Model Shop’s FAQ section! As fellow collectors, we understand the importance of having clear information about your collectibles journey. Below you’ll find answers to the most common questions about our premium statues, shipping, and collector services.
🛒 Product Information
What types of collectible statues do you offer?
We specialize in premium scale statues including 1/10, 1/6, 1/5, 1/4, 1/3, and 1/2 scale statues. Our collection features licensed products from top brands like Bandai, Banpresto, Hot Toys, Anovos, 52Toys, 1000Toys, and Chronicle Collectibles across various themes including Anime, Action Adventure, Alien Series, and more.
Are the statues official licensed products?
Yes! All our collectibles are 100% authentic and officially licensed. We work directly with manufacturers and authorized distributors to ensure you receive genuine products with original packaging and certification.
Do you carry limited edition and exclusive items?
Absolutely! We frequently stock limited edition pieces and exclusive releases. We recommend following our newsletter and social media channels to stay updated on new arrivals and exclusive drops for serious collectors.
🚚 Shipping & Delivery
What shipping options do you offer?
We provide two premium shipping options tailored for collectors:
🚀 Standard Shipping – $12.95
• Carriers: DHL or FedEx
• Delivery Time: 10-15 days after dispatch
• Includes tracking and insurance
🎁 Free Shipping
• Carrier: EMS
• Delivery Time: 15-25 days after dispatch
• Available for orders over $50
🚀 Standard Shipping – $12.95
• Carriers: DHL or FedEx
• Delivery Time: 10-15 days after dispatch
• Includes tracking and insurance
🎁 Free Shipping
• Carrier: EMS
• Delivery Time: 15-25 days after dispatch
• Available for orders over $50
How is my collectible packaged for shipping?
We treat every item with collector-grade care. Your statue arrives with:
• Original manufacturer’s box preserved intact
• Multiple protective layers including bubble wrap and foam
• Custom-fit cardboard boxing for added security
• “Fragile” labeling for proper handling
We understand that packaging is part of the collector’s experience!
• Original manufacturer’s box preserved intact
• Multiple protective layers including bubble wrap and foam
• Custom-fit cardboard boxing for added security
• “Fragile” labeling for proper handling
We understand that packaging is part of the collector’s experience!
Do you ship worldwide?
We offer global delivery service to most countries. However, due to logistical constraints, we currently cannot ship to select Asian regions and some remote areas. During checkout, our system will automatically verify if we can deliver to your location.
How long does order processing take?
Our team processes orders within 1-2 business days. During this time, our fellow collectors carefully inspect, package, and prepare your items with the utmost attention to detail. You’ll receive tracking information immediately after dispatch.
💳 Payment & Accounts
What payment methods do you accept?
We accept all major payment methods preferred by international collectors:
• Visa
• MasterCard
• JCB
• PayPal
All transactions are secured with SSL encryption for your protection.
• Visa
• MasterCard
• JCB
• PayPal
All transactions are secured with SSL encryption for your protection.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and never store your complete payment details on our servers. For additional security, we recommend using PayPal for your transactions.
🔄 Returns & Exchanges
What is your return policy?
We stand behind every item we deliver. Our return policy includes:
• 15-day return window from delivery date
• Items must be in original, unopened condition
• Original packaging must be intact and undamaged
• Return shipping costs are the responsibility of the customer
• Refunds processed within 5-7 business days after inspection
• 15-day return window from delivery date
• Items must be in original, unopened condition
• Original packaging must be intact and undamaged
• Return shipping costs are the responsibility of the customer
• Refunds processed within 5-7 business days after inspection
What if my collectible arrives damaged?
While rare due to our premium packaging, if your item arrives damaged:
1. Contact us immediately at [email protected]
2. Provide photos of the damage and packaging
3. We’ll arrange for a replacement or full refund
4. All standard shipments include insurance for such cases
1. Contact us immediately at [email protected]
2. Provide photos of the damage and packaging
3. We’ll arrange for a replacement or full refund
4. All standard shipments include insurance for such cases
Do you accept exchanges?
We currently don’t offer direct exchanges. If you need a different item, please return the original purchase (following our return policy) and place a new order for the desired collectible.
🌍 International Orders
Are there additional costs for international orders?
While we don’t charge additional fees, international customers are responsible for:
• Customs duties and import taxes (varies by country)
• Any brokerage fees charged by carriers
• We recommend checking your country’s import regulations for collectible items
• Customs duties and import taxes (varies by country)
• Any brokerage fees charged by carriers
• We recommend checking your country’s import regulations for collectible items
Why can’t you ship to some Asian regions?
Due to distribution agreements and logistical challenges with certain carriers, we’re currently unable to ship to select Asian markets. We’re continuously working to expand our shipping network and appreciate your understanding.
Still Have Questions?
Our collector support team, comprised of passionate collectors themselves, is here to help!
Email: [email protected]
Response Time: Within 24 hours during business days
Maybang Model Shop • Where Passion Meets Precision
Note: Delivery times are estimates and may vary based on customs processing and local conditions. Some restrictions apply to remote locations. We appreciate your understanding as we work to bring premium collectibles to enthusiasts worldwide.